Capgemini Academy

Trainingen op het gebied van IT, management en persoonlijke effectiviteit

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Opleiding: HFI: How to Support Institutionalization of a Mature UX Practice

Leerdoel

Institutionalization (I-19) of usability is a must if you want to move your organization beyond an ad-hoc user-centered design approach to a sustained and managed user experience (UX) practice. This course highlights all the aspects concerning this movement.

The objectives of the course are:

• Identify the advantages of being in a mature user experience operation.
• Assess the maturity of your organization and recommend the key next steps to increase its maturity.
• Outline the key strategies for major transformation and the complementary roles of an external executive, advisor and an internal advocate.
• Understand how you must operate differently to be a part of a mature process.
• Manage key challenges with:
  • Executive championship
  • Governance
  • Reorganization
  • Cultural change
  • Organizational structure
  • Staffing
  • Training and certification of staff
  • Methods
  • Templates and tools
  • Standards
  • Knowledge management
  • Central UX group responsibilities
• Submit an application to certify your usability practice.

Doelgroep

This course is recommended for UX staff, especially those who are striving to improve the maturity of their operation. It is also useful for executives and managers who would like context for management and enhancement of a UX team.

Programma

In this course the following topics will be addressed:

• The Institutionalization Quest
  • Working in a Level V Practice
  • About the Journey
  • Organic Won’t Work
• The Value of Assessment and Certification
  • In the People Side the Trouble Lies
  • Executive Championship
  • Governance
  • Culture
  • Organizational Structure
  • Staffing
  • Training and Certification
• We Build the Machine
  • Enterprise Software
  • Methods
    Tools and Templates
  • Standard Projects
  • UI Standards
  • Knowledge Management and the UXE Model
  • Facilities
• In the End It’s About You
  • Your Assessment
  • Your Next Best Action

The training will be given by a coach from Human Factors International.

Beroepsperspectief en arbeidsmarkt

There are no prerequisites to attend this course.

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Opleiding kerngegevens

Opleidingsniveau

HBO

Benodigde taalkennis

Nederlands, Engels

Opleidingslocatie(s)

Utrecht

Doorlooptijd

2 days

Afronding

Certificaat

Open inschrijving

Ja

In-company/ maatwerk mogelijk

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